Shipping Policy

At openmart.pk, we strive to provide fast, reliable, and secure delivery services for our customers. Please review our shipping policy to understand how we handle your orders.

1. Shipping Timeframes

• Local Deliveries (within Pakistan): Orders are processed and shipped within 2-3 business days. Delivery times typically range from 3-7 business days, depending on the delivery location.
• International Deliveries: We currently offer international shipping to select countries. Delivery times vary based on the destination but typically range from 7-14 business days.

2. Shipping Fees

• Shipping costs are calculated based on the delivery address and order size. You will be provided with an estimated shipping fee at checkout.
• Free shipping promotions may be available for certain orders or during special offers. Any applicable conditions will be displayed on the checkout page.

3. Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your shipment.

4. Delivery Areas

• We deliver across all major cities and towns in Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, and more.
• For international shipping, please check whether we deliver to your country on the checkout page.

5. Delivery Issues

• If your order is delayed, please check the tracking status for updates. If there are any issues with your shipment, contact us immediately at info@openmart.pkor +923243677681, and we will assist you.
• In the event of an incorrect or missing item, please notify us within 3 days of receiving the order, and we will resolve the issue promptly.

6. Address Accuracy

Please ensure that you provide an accurate shipping address at checkout. openmart.pk is not responsible for delays or failed deliveries due to incorrect address details provided by the customer.

7. Order Cancellations

If you wish to cancel an order, please contact us immediately after placing it. Cancellations are possible only if the order has not yet been processed for shipping. Once an order has been shipped, cancellations will not be possible.

8. Shipping Partner

We partner with trusted local and international delivery services to ensure timely and safe delivery of your orders. Our partners include.

Local Courier Services:

• TCS
• Leopard Courier
• M&P
• Pakistan Post
• Trax

International Courier Services:

• DHL
• FedEx
• UPS
• Aramex

9. Customer Support

For any questions or issues regarding shipping, feel free to contact us at info@openmart.pk or WhatsApp us at +923243677681. Our customer service team is here to assist you.