FAQs

Delivery charges depend on the location and size/weight of the product. The exact shipping cost will be displayed at checkout before you place your order.

We aim to deliver your order within 3-7 business days for local deliveries within Pakistan. Delivery times may vary based on your location and the courier service used.

We partner with trusted courier services such as TCS, Leopard Courier, and Pakistan Post for local deliveries, ensuring safe and timely shipping.

Yes, once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your order on the courier service's website.

Currently, we only deliver orders within Pakistan. We are working on expanding our services to international destinations in the future.

Yes, you can request a change in your delivery address within 24 hours of placing the order by contacting our Customer Support team at info@openmart.pk or Whatsapp +923243677681.

If you are unavailable at the time of delivery, the courier service will attempt delivery again. Alternatively, you can contact the courier service to reschedule the delivery.

Yes, we offer Cash on Delivery (COD) for most products across Pakistan. However, COD may not be available for certain high-value items.

If your package arrives damaged, please refuse to accept it and inform our Customer Support team immediately. We will resolve the issue by arranging a replacement or refund as per our policy.

We strive to deliver across Pakistan. However, there may be remote areas where delivery is restricted. You will be informed during checkout if delivery is unavailable for your location.

Currently, we only support delivery to a single address per order. If you need to deliver items to multiple addresses, please place separate orders for each address.

For any shipping-related concerns, contact us via email at info@openmart.pk or call our support team at +923243677681.

We offer the following payment methods:

• Cash on Delivery (COD)
• Credit/Debit Cards (Visa, MasterCard)
• Bank Transfers
• Mobile Wallets (e.g., Easypaisa, JazzCash)

Yes, COD is available for most orders. However, certain high-value items or specific regions may not qualify for COD. You will be notified during checkout if COD is not available.

Absolutely! We use industry-standard encryption and secure payment gateways to ensure that your transactions are safe and secure.

we accept cards by banks within Pakistan. International cards are  supported at.

No, we do not currently offer the option to split payments between multiple methods. You can choose one payment method per transaction.

No, there are no additional charges for online payments. However, your bank may apply standard transaction fees for card or wallet usage.

If your payment fails, please try the following steps:

• Ensure that your card details or mobile wallet credentials are correct.
• Check with your bank to confirm sufficient funds or any restrictions.
• If the issue persists, contact our Customer Support team at info@openmart.pk for assistance.

Refunds for online payments will be credited back to the original payment method within 7-10 business days after the refund is processed.

Yes, COD payments are limited to PKR 50,000 per order. For higher amounts, please use an online payment method.

We currently do not offer installment payment plans. You will need to pay the full amount at the time of purchase.

A detailed receipt will be emailed to you upon successful payment. You can also download a copy from your account under the Order History section.

If your payment is deducted but you do not receive an order confirmation, please contact our Customer Support team immediately with your payment details. We will verify and resolve the issue.

Yes, promo codes or discount coupons can be applied regardless of the payment method chosen, as long as the conditions of the promo code are met.

No, the payment method cannot be changed once the order is placed. You can cancel the order and place a new one with the desired payment method.

For any payment-related issues or queries, please contact us at:

• Email: info@openmart.pk
• Whatsapp: +923243677681

We accept returns within 7 days of delivery for products that are unused, unopened, and in their original condition with all tags, packaging, and accessories intact.

The following items are non-returnable and non-exchangeable:

• Electronics
• Cosmetics
• Perfumes
• Undergarments
• Personalized items
• Toys

To request a return or exchange, contact our Customer Support team at:

• Email: info@openmart.pk
• Phone:+923243677681
  Provide your order number, details of the product, and reason for the return or exchange.

Yes, the customer is responsible for return shipping charges unless the product is defective or incorrect. In such cases, OpenMart.pk will cover the return shipping cost.

Once we receive the returned product, our team will inspect it within 3-5 business days. Refunds or exchanges will be processed within 7-10 business days after inspection.

If your product is damaged or defective upon arrival, notify us within 48 hours of receiving the item. We will arrange for a replacement or refund at no additional cost to you.

Refunds are issued in the form of:

• Promo codes/store credits for your next purchase.
• Refund to the original payment method (if applicable).

Yes, exchanges are available for size or color variations, provided the item is in stock. If unavailable, we will offer a refund or store credit.

You can send return parcels through any courier service to the following address:
OpenMart.pk Returns Department
Punjab Bank Noon House Askari Colony Street No 3 House No 4
Bahawalpur, Pakistan

Delivery charges are non-refundable, except in cases where incorrect or damaged items were delivered.

Yes, you can cancel your return or exchange request if the product has not yet been dispatched back to us. Contact our support team for assistance.

If the return request is rejected (e.g., product not in original condition), we will notify you and return the product to you at your expense.

Sale items are eligible for return or exchange only if they are defective or incorrect. Other conditions apply as per our policy.

Once your return request is processed, you will receive a tracking number or email updates about the status of your return or exchange.

For any additional queries, contact us at:

• Email: info@openmart.pk
• Whatsapp: +923243677681