Returns & Exchange Policy

At openmart.pk, we want to ensure that your shopping experience is seamless and satisfactory. If you need to return or exchange an item, please review the following policy:

1. Eligibility for Returns and Exchanges

We accept returns or exchanges within 7 days of purchase for items that meet the following conditions:

• Items must be unused and in their original condition.
• Original tags, packaging, and the sales receipt must be included.

2. Process for Returns and Exchanges

• Once the returned item reaches us, it will undergo an inspection.
• Based on the inspection, we will either offer an exchange or issue a refund in the form of a promo code, redeemable on your next purchase.

3. Delivery Charges

• Delivery charges will not be refunded unless the return is due to an error on our part (e.g., incorrect product, size, or color).
• In cases of wrong products/sizes/colors, delivery charges for the return will be reimbursed.

4. Return Address

Return parcels should be sent via any courier service to the following address:
openmart.pk, Returns Department, Punjab Bank Noon House Askari Colony Street No 3 House No 4.

If the reverse pickup request is initiated by openmart.pk, it may take up to 20 working days to complete the process.

5. Non-Returnable & Non-Exchangeable Items

Certain items are not eligible for returns or exchanges, including:

• Electronics
• Cosmetics
• Perfumes
• Toys
• Undergarments

6. Customer Support

For assistance or to initiate a return/exchange, please contact us at:

• Email: info@openmart.pk

Our customer support team is available to help you with any queries or concerns.