Order Cancellation Policy

At openmart.pk, we strive to provide a seamless shopping experience for our customers. If you need to cancel an order, please review the following guidelines:

1. Cancellation Before Shipment

• Orders can be canceled anytime before they are shipped.
• To cancel your order, contact our customer support team at info@openmart.pkor Whatsapp us at +923243677681 with your order details.

2. Cancellation After Shipment

Once an order has been shipped, cancellations are not possible. However, you can initiate a return after receiving the item, subject to our Returns & Exchange Policy.

3. Refund for Canceled Orders

• If you cancel an order before shipment, a full refund will be processed.
• Refunds will be issued to the original payment method or as a promo code, depending on your preference.

4. Exceptions

• Orders containing items marked as "non-cancelable" during checkout are not eligible for cancellation.
• Customized or personalized items cannot be canceled once the order is confirmed.

5. How to Cancel an Order

• Contact us immediately via:
  • Email: info@openmart.pk
  • Whatsapp: +923243677681
• Provide your order number and reason for cancellation.

6. Customer Support

For any questions or assistance with order cancellations, our customer support team is here to help. Contact us at info@openmart.pkor +923243677681 during business hours.